On Saturday, July 23rd of 2016, I returned home from a flight with my two young grandchildren to discover that my house key was not on it’s ring and we were locked out of my house. I also had no access to my car as the shuttle had dropped us off and it was over 100 degrees outside.
I looked up locksmiths for my town and found one that read “Woodland Locksmith – open 24-7, 15 minute response time. I called and was told they would have a technician call me right away. 15 minutes later, I had a technician call and say he could be there in 25 to 30 minutes…so much for 15 minute response time. 45 minutes later, I called again to be told they would check with the technician.
20 minutes later I called yet again to be told yet again they would check with the technician. The technician called me back and apologized saying he had been caught in traffic and would be there in 15 minutes. Let me pause here to say that I understood this was to be a local locksmith. You could drive the length of my town in 15 minutes no matter what the traffic, and the shuttle had just driven us through town to show there was no heavy traffic.
Another 30 minutes went by before the technician finally arrived. Although the internet add shows professional looking white vans, the technician arrived in what I assume was his own black sports car. When I asked him about advertising 15 minute responses, he mumbled something about a busy weekend. He took 30 seconds to open the lock and told me the charge was $85.
I had been told on the phone it would be a base charge of $19 and a minimum of $35 to open the door, more if it was difficult. Obviously this was not difficult. He would hear none of it and kept saying he had to have $85. Here is where I admit I made a mistake, because I paid him in cash.
He quickly pocketed the money (which was actually $90 because I didn’t have exact change), never wrote me a receipt, and ran out the door. I was very hot and my grandchildren needed water and to cool off after almost 2 hours in the heat, so it was not until the following day that I called and placed a complaint. The gentleman I spoke to was very sympathetic and apologetic and assured me he would get me a refund of the overcharge and have someone come out to fix the lock which I had discovered the technician had broken in the process of letting us in. Two days later when I had heard nothing, I called again.
I spoke to the same gentleman who told me “yeah, yeah, I remember, I’ll call you right back”. The following day, having heard nothing, I called again. This time I got a woman on the line who tried to tell me I had the wrong number. As I had used my phone log to place the call, and had gotten the same “autobot” on the line at the start of the call, I assured her I had the right number.
She then proceeded to tell me they had no record of any service to Woodland and that I was obviously mistaken. When I asked to speak to a supervisor I was told there was not one available. I told her I would be writing aa letter and posting it anywhere I could to warn others not to use this company, and sarcastically said “Thank You” She answered “You’re Welcome” and hung up.
To me, this is false advertising, as well as completely unprofessional and fraudulent behavior.
Without a receipt, I only have my grandchildren and my phone logs to prove that I ever conducted business with them or I would take them to court.
Do not deal with these people. You cannot believe anything they tell you and they don’t care at all about their clients.
Reason of review: Poor customer service.